About Us
OPTEC USA products help you get it right the first time, thus saving time and money, while increasing patient satisfaction and compliance
For over 20 years OPTEC USA has been a leader in the development & manufacturing of custom and prefabricated orthoses, while offering unparalleled customer support.
We set the benchmark as a manufacturing specialist by implementing the latest technology, research & development, production methods, raw materials and finished products. We continuously provide the “best products for better health” at an exceptional price, resulting in the best value for our customers.
OPTEC’s Original Equipment Manufacturing (OEM) can develop and manufacture exclusive products with your specifications. We provide the following services: device design, product development, locating source materials and tech support.
Placing Orders
OPTEC USA prides itself on being available 24 hours daily, 365 days per year, including holidays, to process your same day & next day fabrication order / delivery. OPTEC USA Customer Support Representatives are available to take your call at 888-982-8181 from 9:30 am to 6:30 pm EST Monday through Friday. OPTEC USA technicians are available on-call after normal business hours Monday through Friday, and 24 hours a day Saturday, Sunday and holidays.
Warranty
OPTEC USA products are warranted for free repair or replacement due to manufacturer’s defects within 90 days of the date fitted.
Return Policy
We understand that sometimes a product does not fit the needs of our customers for one reason or another and needs to be returned. Simply contact the Customer Service Department for a return authorization number, and provide the reason for return, OPTEC USA invoice number and date. Unused products that are in new condition may be returned for credit, minus a 15% restocking fee. Used, custom made, made to order or outdated products are not eligible for credit. Products returned due to an OPTEC USA error are eligible for free replacement with free shipping.
Payment Terms
The OPTEC USA credit application is used to establish credit limit and payment terms. After receiving the completed application, we will contact you with your credit limit and payment terms (standard terms are NET 30 days).
General Billing Code Information
Pricing, Data Analysis and Coding (PDAC) reviews specific products and determines the Medicare HCPCS code to use to bill the Durable Medical Equipment Medicare Administrative Contractors (DME MACs). In OPTEC USA’s Catalog, products labeled “Approved” are those that have been reviewed and a determination issued by PDAC. Products not labeled “Approved” may have suggested billing codes while awaiting PDAC review and determination or they have not been reviewed at this time. OPTEC USA does not participate in any facet of the billing process. It is the sole responsibility of the caregiver to determine billing code accuracy. Furthermore, billing codes are determined by the diagnosis and treatment provided by the caregiver. If you should have any questions about claim coverage or reimbursement, please contact the DME MAC for your jurisdiction.
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